Maxim88 Privacy Policy – Data Protection for Malaysian Users

1 Introduction and Scope of This Privacy Policy

This Privacy Policy ("Policy") describes the information management practices of the maxim88 platform, operated under maxim88.express. We are committed to protecting the privacy of all members and users of our platform, and this Policy is part of that commitment – written transparently and honestly so you truly understand what happens with your data.

This Policy applies to all personal information collected through the maxim88 website, mobile application (if applicable), email communications, and any other interactions between you and the maxim88 platform. By registering an account or using any part of the maxim88 platform, you agree to the collection and use of information as described in this Policy.

2 Types of Information We Collect

Maxim88 collects several types of personal information from members and platform users. We only collect information that is genuinely necessary to provide you with a reliable and secure service.

Information You Provide Directly

• Full name as shown on your Malaysian identity card (MyKad).
• An active Malaysian mobile number.
• An active, reachable email address.
• Date of birth (for 18+ age verification).
• Malaysian bank account or eWallet details used for deposits and withdrawals.
• A copy of your identity document (MyKad or passport) when requested for KYC verification.

Automatically Collected Information

• The IP address of the device used to access the maxim88 platform.
• Your browser type and device operating system.
• Cookie data and similar tracking technologies to improve your user experience.
• Activity logs within the platform, including login times, games played, and total wagers placed.
• General geolocation data based on IP address (not precise GPS location).

3 How We Use Your Personal Data

Maxim88 uses collected personal information solely for legitimate purposes directly related to the provision of platform services. The table below clearly outlines how your data is used:

Maxim88 does not use your data to make automated decisions that carry legal or similarly significant consequences without human involvement. All major account decisions are reviewed by the maxim88 team.

4 Data Sharing with Third Parties

Maxim88 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. However, there are limited situations where maxim88 needs to share your information with other parties in order to provide the services you use.

Third Parties That May Receive Your Data

• Payment Processing Providers: Malaysian eWallet and online banking providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive the transaction information required to process your deposits and withdrawals. These providers are bound by their own privacy policies and Malaysia's strict financial security standards.
• Game Providers: Third-party game providers such as Evolution Gaming, Pragmatic Play, and PG Soft receive only the minimum technical data required for games to function properly within the maxim88 platform.
• Legal Authorities: maxim88 may be required to disclose member information to relevant authorities when mandated by law, court order, or a lawful regulatory directive. In such circumstances, maxim88 will disclose only the minimum information necessary.
• Analytics Services: maxim88 uses third-party analytics services to understand platform usage patterns on an aggregated, anonymised basis for improvement purposes. Data shared for this purpose does not contain information that can directly identify any individual.

5 Data Security and Protection Measures

Maxim88 continuously invests in security infrastructure to ensure members' personal data is always protected to the highest standard. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications between your browser and maxim88 servers.
• Encryption of sensitive data within the database using industry-standard encryption algorithms.
• Role-based access control – staff can only access the data they need to perform their job responsibilities.
• An intrusion detection system that monitors suspicious activity around the clock, 24 hours a day.
• Regular security penetration testing conducted by qualified, independent third parties.
• Encrypted data backups stored securely at separate, off-site locations.
• Mandatory cybersecurity awareness training for all maxim88 staff who handle member data.
• A clearly defined and tested security incident response procedure to minimise the impact of any potential breach.

While maxim88 takes all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and log out when using public or shared devices.

6 Cookie & Tracking Technology Policy

Maxim88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser when you visit a website, and they help us recognise you on return visits and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for core maxim88 platform functions such as login authentication, session security, and bet slip memory. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform — most visited pages, time spent, and navigation patterns — to help us improve platform performance and usability.
• Functional Cookies: Remembering your preferences such as language, display settings, and other selections to provide a more personalised experience when you use maxim88.

You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and your experience on the maxim88 platform. Continued use of the platform is considered your consent to the use of cookies as described above.

7 Data Retention Period

Maxim88 retains members' personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable laws and regulations. Our general data retention principles are as follows:

• Active Account Data: Retained for as long as your account remains active on the maxim88 platform.
• Closed Account Data: Core account data is retained for a minimum of 5 years after account closure to meet applicable compliance and legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with standard industry financial compliance and anti-money laundering requirements.
• Security & Activity Logs: Retained for 2 years for fraud detection, account security, and dispute resolution purposes.
• Customer Support Communication Records: Retained for 3 years to assist with resolving recurring enquiries and improving service quality.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. Where data is needed to resolve an ongoing dispute or outstanding claim, it will be retained until the matter is fully resolved.

8 Your Personal Data Rights

As a maxim88 member, you have certain rights regarding your personal data. maxim88 respects and facilitates the exercise of these rights, subject to certain limitations imposed by legal and legitimate operational requirements.

• Right to Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 30 business days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. You may also update certain information directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. However, this right does not apply where maxim88 is legally required to retain that data.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact the maxim88 customer support team via live chat or submit a written request to support@maxim88.express. We will verify your identity before processing any personal data request to ensure the security of your account.

9 Children's Privacy and Age Restrictions

The maxim88 platform is intended solely for individuals aged 18 and above. maxim88 does not knowingly collect or store personal data from individuals under the age of 18. If you believe someone under 18 has registered an account on maxim88, please notify us immediately at support@maxim88.express.

If we discover that personal data has been inadvertently collected from a minor, we will take immediate and appropriate steps to delete that data and close the account in question. Age verification is carried out during registration; however, we rely on users to provide accurate and truthful information.

10 Changes to This Privacy Policy

Maxim88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or improvements to the way we protect your data. Any changes will be communicated through:

• A clear notice on the homepage or Privacy Policy page of the maxim88 platform.
• Email notification to all registered members if the changes are significant.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the maxim88 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

The current version of this Privacy Policy takes effect from January 2026 and supersedes all previous versions. Version history is available upon request from the maxim88 customer support team.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints about how maxim88 handles your personal data, or if you wish to exercise any of the data rights set out in this Policy, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the maxim88 platform – average response time under 2 minutes.
• Email: support@maxim88.express – for privacy inquiries requiring a detailed written response.

Maxim88's customer support team is fluent in Malay and understands the specific needs of Malaysian users. For complaints relating to personal data processing that cannot be resolved through our support channels, you have the right to refer the matter to the relevant data protection authority in Malaysia.